Salon Policies

SERVICE GUARANTEE
At Tulip Beauty – Lash & Brow, we pride ourselves on quality work and expert advice. We provide thorough consultations prior to your service and we endeavour to ensure all clients leave the salon 100% satisfied. However, if you find that you are unhappy with the end result we will redo treatment at no extra charge. This is strictly within 3 days of your visit and does not apply to Cosmetic Tattoo (as this treatment requires time for healing and touch-up). This does not apply to change of mind as this will be charged accordingly.
 
CONFIRMING APPOINTMENTS, CANCELLING OR RESCHEDULING
We require at least 48hr notice to cancel or reschedule an appointment. This allows us to be able to offer the appointment to somebody else in the event that you cannot make it. We understand that accidents and emergencies happen that prevent you giving a 48hr notice for cancelling or rescheduling. In this instance, grace may be given on that occasion at the discretion of our management. As a courtesy, Tulip Beauty – Lash & Brow (via Fresha) will send you a confirmation text message 2 days prior to your appointment to confirm and remind you of the date and time.

DEPOSITS
Generally services exceeding $100 may require you to pay a deposit ranging from $50-$100. Existing clients with a no show or cancellation history will also be required to pay deposits for any booking. Deposit amount will be deducted from your total payment on the treatment day.


REFUND POLICY
We do not provide refunds of any kind, under any circumstances for services. Deposits for treatments is required to confirm and hold your appointment are also non-refundable.
 
PRIVACY POLICY
Tulip Beauty – Lash & Brow respects your personal privacy. We will never share your private information with any individual or company unless where permitted or required to by law.
 
ARRIVAL TIME
Please arrive on time to your scheduled appointment. If you are lost or running late, please call the salon. Arriving late may result in your allocated time being reduced, or we may not be able to honour your appointment in the time remaining. It is essential that you contact us if you will be running late so that we can try to accommodate you.
 
PRICING
Our pricing reflects both the expertise and demand of our beauticians. i.e. booking with owner may have a different price to booking with staff.

 
CHILDREN
As a courtesy to other salon guests, and in our efforts to offer a relaxed and professional atmosphere we ask that you (or an accompanied adult) are aware that it is your responsibility to watch your children at all times while in the salon. This is also in the interest of their safety.
 
PERSONAL ITEMS
Please also note that personal items are the responsibility of the client at all times. We do not accept responsibility for any items lost in the salon.
 
PAYMENT METHODS
Payment for all services can be made by cash, EFTPOS, Visa and MasterCard. We also offer Afterpay, however please note that there will be a 7% surcharge for this payment method. Unfortunately, we cannot guarantee the availability of these payment providers at all times. Please advise us if you wish to pay by either Afterpay prior to commencing service.

If you have any questions about our salon policies, please do not hesitate to contact us.